We are sorry to hear the video wont play for you! This could be for a couple of reasons outlined below. Have a quick read and see if any of the below applies to you?
1. Do you have a valid subscription?
Some of our content is paid content meaning you need to have a valid subscription to watch it. to check whether you have a subscription navigate to the account section. you should see your subscription in the Account section. if it expired or you don't have an account you can hit the Orange button to subscribe.
Please not: Free content should playback without the need for a subscription!
2. We secure our video streams with Digital Rights Management (DRM)
This means only some browsers and Computer Operating systems (O/S) will support video playback. Supported O/S and browsers are detailed below:
|Browser & OS||Playback supported|
|Internet Explorer 10||not supported - sorry|
|Internet Explorer 11 (Win 7)||not supported - sorry|
|Internet Explorer 11 (Win 8.1+)||✔|
|Opera 15+||might work - not formally supported|
|Samsung, LG, Sony Bravia TV Web Browsers||might work - not formally supported|
|Chrome for Android||✔|
|Firefox for Android||✔|
|Opera for Android||✔|
|Safari for iOS||✔|
|Chrome for iOS||not supported - sorry|
|Opera for iOS||not supported - sorry|
|Internet Explorer for Windows Phone 8.1+||✔|
|Edge for Windows Phone 10+||✔|
If you are still experiencing issues please contact us!